Spinoco

Overview

Spinoco, from Spinoco a.s. in Prague, is a customer care and team communication app. It brings phone calls, email, chat and messaging into one shared inbox, and turns every interaction into a task assigned by skill and workload. Its messaging channels include Apple Messages for Business, Facebook Messenger, WhatsApp and a website chat plug-in, and it can send SMS.

Key features

• Apple Messages for Business, Facebook Messenger and website chat handled in one place
• SMS for appointment reminders and order updates, including automated follow-up texts after calls
• Built-in PBX with call recording, transfers and missed-call handling, plus call transcription
• Chatbots and voice bots that hand complex queries to a person
• Skills-based task routing, customer history cards, VIP flags and real-time dashboards
• Digital Front Office, a mobile-first version for smaller businesses sold with communications providers

Pricing

Not published. The site offers a free consultation.

How it compares to Linq

Spinoco offers Apple Messages for Business, not iMessage from a phone number, and it is a team inbox rather than a developer messaging API. Linq sells an API for iMessage, RCS and SMS from real phone numbers at a flat fee from $260 a month. Spinoco includes a phone system with call handling, while Linq's API docs say its API does not place or answer calls.

Best for

Small and mid-sized support teams that want calls, email, SMS and Apple Messages in one shared inbox.

Sources

• spinoco.com
• spinoco.com/en/features
• spinoco.com/digital-front-office
• spinoco.com/en/legal