TrueDialog

Overview

TrueDialog is a business texting company founded in 2008 that says it serves more than 2,000 customers in North America. It sells a texting platform and API for SMS, MMS and RCS, aimed at large and regulated organizations, with phone support from a US team.

Key features

• RCS composer with carousels, buttons, video and suggested replies, no developers needed
• Automatic SMS or MMS fallback when a recipient cannot receive RCS
• Help setting up and verifying the RCS agent profile
• Native integrations with Salesforce, Microsoft Dynamics 365, HubSpot, Marketo and Eloqua
• SMS API with two-way messaging, plus calling APIs
• SOC 2 Type II and TX-RAMP, SSO and MFA
• RCS analytics for reads, clicks and button taps

Pricing

Plans are annual: Small Business at $119 a month for up to 5,000 messages, Business Pro at $425 for 25,000, Enterprise at $900 for 60,000, and custom plans from $1,000 a month. Overages run from $0.012 to $0.024 per message, and carrier fees are extra. RCS is listed on Enterprise and custom plans, with RCS pricing by request. RCS agents and long codes cost $9.99 a month each.

How it compares to Linq

TrueDialog has no iMessage. Both offer RCS with SMS fallback and state SOC 2 Type II. TrueDialog bills message bundles on annual contracts and adds CRM integrations, while Linq charges a flat monthly fee from $260 on Pro with no per-message fees.

Best for

North American organizations texting at volume from Salesforce, HubSpot or Dynamics 365.

Sources

• truedialog.com/features/rcs-messages
• truedialog.com/pricing
• truedialog.com/integrations/sms-api