Aircall

Overview

Aircall is a cloud phone system for sales and support teams, with SMS, MMS and WhatsApp in a shared inbox. Its Messaging API sends and receives texts from Aircall numbers in two modes: into agent conversations in the Aircall app, or in proxy mode, where replies go to your callback URL and the number leaves the app. SMS works in 14 countries, domestic only except between the US and Canada.

Key features

• SMS, MMS (US, Canada and Australia) and group SMS through the API
• WhatsApp text, template and media messages on a registered WhatsApp line
• Webhooks for message events
• AI Messaging Agents that answer SMS and WhatsApp and hand off to the team
• AI Voice Agents, IVR, routing and recordings
• 250+ integrations
• HIPAA, GDPR and SOC 2 listed for Enterprise

Pricing

Essentials is $30 and Professional $50 per license a month; Enterprise is custom. The Messaging API needs Professional or Enterprise. Extra numbers cost $6 a month, AI Messaging Agents $0.15 to $0.35 per conversation and WhatsApp $10 per seat a month. SMS rates are quoted on request.

How it compares to Linq

Aircall texts over SMS, MMS and WhatsApp, with no iMessage and no RCS. Linq sends iMessage, RCS and SMS for a flat fee from $260 a month, while Aircall bills per user license. Aircall is a phone system for calls, which Linq's API does not place or answer.

Best for

Sales and support teams on Aircall that want to text and WhatsApp customers from team numbers.

Sources

• aircall.io/pricing
• developer.aircall.io/llms.txt
• developer.aircall.io/docs/llms.txt
• developer.aircall.io/docs/sms.md
• developer.aircall.io/docs/send-and-receive-sms-proxy-mode.md
• developer.aircall.io/docs/whatsapp.md
• developer.aircall.io/api-references