Alcmeon

Overview

Alcmeon, headquartered in Paris, runs AI agents, bots and an advisor console for customer care, sales and marketing. Its help center lists Apple Messages for Business as a messaging channel on the Alcmeon Care Enterprise plan, alongside WhatsApp, RCS, Messenger, Instagram Direct, LINE, KakaoTalk and its own AlcmeonChat widget.

Key features

• AI self-care with handover to human advisors
• No-code bot editor and workflow builder for every channel
• Messaging campaigns on WhatsApp and RCS
• Moderation of comments and reviews on Facebook, Instagram, TikTok, LinkedIn and Google Business Profile
• Salesforce and Zendesk connectors, plus APIs
• Analytics on volumes and response times

Pricing

Two plans are named, Alcmeon Care Essential and Alcmeon Care Enterprise. Apple Messages for Business, LINE and KakaoTalk need Enterprise. Prices are not published.

How it compares to Linq

Apple Messages for Business is Apple's business chat channel in the Messages app, not iMessage from a phone number: customers chat with a verified brand and usually start the conversation. Linq sends iMessage, RCS and SMS from real phone numbers through an API, for a flat fee from $260 a month. Alcmeon does not list SMS, and it reaches Android users through RCS.

Best for

Consumer brands, mostly in Europe, that run care and marketing on messaging and social channels.

Sources

• alcmeon.ai
• alcmeon.ai/guides/channels/apple-message
• help.alcmeon.ai/en_US/all-channels/liste-des-canaux-supportes-par-alcmeon
• help.alcmeon.ai/en_US/crm-connectors
• alcmeon.ai/legal