ControlHippo

Overview

ControlHippo sells an omnichannel shared inbox for sales and support teams. It brings WhatsApp Business API, SMS, RCS, Telegram, Messenger, Instagram, Gmail and voice conversations into one place, syncs them with CRMs, and adds AI agents, an AI copilot and a chatbot builder. Its sales phone number is in India.

Key features

• Shared inbox with assignment, tags, private notes and auto-replies
• RCS messages with rich media, carousels, suggested replies and read receipts
• AI customer service agent, AI copilot, chat assistant and a no-code chatbot builder
• Workflow automation and broadcasts
• Integrations with HubSpot, Pipedrive, Zoho, Bitrix24, Monday.com and Slack
• API and webhook access from the Bronze plan

Pricing

Basic is free, with a free WhatsApp Business API connection and $5 of conversation credit. Bronze costs $20 and Silver $28 per user a month, each with a 7-day trial; Gold is quoted. Annual billing saves up to 20%.

How it compares to Linq

ControlHippo has no iMessage. Both cover SMS and RCS. ControlHippo is an inbox for human teams priced per user, while Linq is a developer API with a flat fee from $260 a month and no per-message fees. ControlHippo adds WhatsApp, Telegram, Instagram and Gmail.

Best for

Small sales and support teams that want one inbox with AI help across WhatsApp, SMS and social channels.

Sources

• controlhippo.com/rcs
• controlhippo.com/pricing
• controlhippo.com/sms-shared-inbox
• controlhippo.com/app-marketplace/webhooks-integration