Ytel

Overview

Ytel sells a browser-based outbound sales dialer and contact center for sales teams, with branded caller ID, number reputation tools, automated SMS and AI voice agents. It says more than 500 sales teams use it. Developers get a CPaaS API for SMS and voice, contact center APIs and webhooks.

Key features

• Predictive and multi-line dialing, IVR, skills-based routing and live call monitoring
• Number Health, which pulls numbers labeled "Spam Likely" out of rotation, plus STIR/SHAKEN and branded caller ID
• Two-way SMS campaigns with opt-out, TCPA and quiet-hours handling
• RCS templates, which Ytel support must activate
• AI voice agents for inbound and outbound calls, with handoff to a rep
• REST APIs with JWT auth, CallXML call scripts, a WebRTC webphone widget and configurable webhooks
• 10DLC and toll-free registration, plus Salesforce, HubSpot and Zoho integrations

Pricing

Not published; Ytel quotes prices after a demo.

How it compares to Linq

Ytel has no iMessage. Both cover SMS and RCS, though Ytel's RCS needs activation by support. Ytel is built around outbound calling, while Linq's API only forwards inbound calls. Linq publishes flat pricing from $260 a month; Ytel does not publish prices.

Best for

US outbound sales and lead-generation teams that want a dialer with SMS follow-up and caller reputation tools.

Sources

• ytel.com
• ytel.com/outbond-sms
• ytel.com/ai-voice-agents
• docs.ytel.com/docs/welcome
• docs.ytel.com/llms.txt
• docs.ytel.com/docs/rcs-templates.md
• docs.ytel.com/docs/webhooks.md