Yup Chat

Overview

Yup Chat started in Brazil in 2018 and is based in Peruíbe, São Paulo, with an office in Montevideo, Uruguay. It sells a CPaaS API and Omni Business, a multi-channel platform with AI agents for sales and support. It reports more than 1,230 active customers and 500 million interactions a month. The site is in Portuguese, with English and Spanish versions.

Key features

• REST APIs for SMS, RCS, WhatsApp, email and voice, with HTTP Basic auth and a sandbox
• RCS rich cards, carousels of up to 10 cards, suggested replies and automatic SMS fallback
• Webhooks for SMS, WhatsApp, RCS, email and voice events, signed with HMAC-SHA256 and retried
• Instagram, Messenger, Telegram and TikTok inboxes, plus a virtual PBX
• AI agents for sales, support, scheduling and collections, with handoff to people

Pricing

Platform plans per month: Professional at R$2,490 (1,000 service tickets), Scale at R$4,990 (2,500) and Growth+ at R$7,990 (5,000), each with unlimited AI and human agents; Enterprise is quoted. Extra tickets cost R$1.09 to R$1.50 each. Per-message API rates are not listed.

How it compares to Linq

Yup Chat has no iMessage. Both offer RCS with SMS fallback. Yup Chat adds WhatsApp, email, voice and social inboxes, while Linq's WhatsApp is a separate beta API. Yup Chat prices its platform by service tickets; Linq charges a flat fee from $260 a month with no per-message fees.

Best for

Brazilian and Latin American companies that want RCS, SMS and WhatsApp with AI agents in one platform.

Sources

• yup.chat
• yup.chat/sobre
• yup.chat/planos
• yup.chat/api/rcs
• yup.chat/api/webhooks
• yup.chat/api/sandbox
• yup.chat/sitemap.xml