[24]7.ai
[24]7.ai sells an AI customer engagement platform and outsourced contact center services to large brands, with Apple Messages for Business among its messaging channels.
Overview
[24]7.ai, based in Campbell, California, pairs contact center operations with its [24]7 Engagement Cloud software. It started in 2000 and runs teams in the US, India, the Philippines and Latin America. Its Apple Messages for Business page offers bots and live agents inside the Messages app, reached from Safari, Search, Maps and Siri.
Key features
- Bots and virtual agents with intent prediction across channels
- Handoff from virtual agent to live agent with context
- One continuous conversation thread across channels
- Agent console for voice, video, chat, email and SMS
- Campaigns across web, chat, video, SMS and social
- Open API architecture to connect bots and back-end systems
- Managed customer engagement with staffed agents
Pricing
Not published. Demos and quotes come through sales.
How it compares to Linq
Apple Messages for Business is Apple's business chat channel in the Messages app, not iMessage from a phone number: customers chat with a verified brand and usually start the conversation. Linq sends iMessage, RCS and SMS from real phone numbers through an API, for a flat fee from $260 a month. [24]7.ai sells enterprise contact center software and staffed services rather than a self-serve messaging API.
Best for
Large brands that want to modernize or outsource a contact center and add Apple Messages for Business.
Sources
Similar to [24]7.ai
