Bird vs Twilio

Compare Bird and Twilio side by side: iMessage features, channels, developer tools, pricing and compliance, checked on each provider's own site.

Bird

Email, SMS, WhatsApp and Apple Messages APIs
Starting price
$0.0035 per US outbound SMS segment plus carrier fees
Free plan
Free email tier of 1,000 emails a month; free shared Inbox

Twilio

Global CPaaS for SMS, RCS, WhatsApp and voice
Starting price
$0.0083 per US SMS segment
Free plan
30-day free trial, no card, with 100 SMS and 75 voice minutes

Bird supports 36 of the 77 features compared here, and Twilio supports 37.

Feature comparison

FeatureBirdTwilio
iMessage messaging
iMessage
Not supportedNo iMessage support
Not supportedNo iMessage support
Group chats
Not supported
Not supported
Group management
Not supported
Not supported
Group name and photo
Not supported
Not supported
Mentions
Not supported
Not supported
Tapbacks
Not supported
Not supported
Threaded replies
Not supported
Not supported
Typing indicators
Not supported
Not supported
Read receipts
Not supported
Not supported
Edit and unsend
Not supported
Not supported
Message effects
Not supported
Not supported
Animated text effects
Not supported
Not supported
Stickers
Not supported
Not supported
Formatted text
Not supported
Not supported
Attachments
Not supported
Not supported
Live Photos
Not supported
Not supported
Rich link previews
Not supported
Not supported
Voice messages
Not supported
Not supported
Contact cards
Not supported
Not supported
Polls
Not supported
Not supported
Chat backgrounds
Not supported
Not supported
Location sharing
Not supported
Not supported
iMessage apps
Not supported
Not supported
Live app cards
Not supported
Not supported
Sender name and photo
Not supported
Not supported
FaceTime calls
Not supported
Not supported
Delivery status
Not supported
Not supported
iMessage availability check
Not supported
Not supported
Focus and Notify Anyway
Not supported
Not supported
Numbers and delivery
Managed lines
Not supportedNo iMessage support
Not supportedNo iMessage support
Dedicated numbers
SupportedLocal, mobile, toll-free and short code numbers by country
SupportedLocal, toll-free and short code numbers; US local from $1.15/month
Shared numbers
SupportedBird-managed shared short codes; built-in SMS templates pick the sender
PartialTesting only: shared WhatsApp Sandbox number and the Console Virtual Phone
Bring your own number
PartialWhatsApp coexistence and verified voice caller IDs only; no hosted SMS found
PartialHosted SMS for US/Canada non-mobile numbers; Hosted Numbers API not yet GA. BYOC trunks for voice
Line pooling
Not supportedNo sender pool; the sender is set per send
SupportedMessaging Service sender pools route traffic across many senders
SMS fallback
Not supportedNo iMessage support; RCS and push can fall back to SMS
Not supportedNo iMessage support; RCS falls back to SMS or MMS
RCS fallback
Not supportedNo iMessage support
Not supportedNo iMessage support
Outbound-first messaging
SupportedBusiness-initiated SMS; WhatsApp needs approved templates
SupportedBusiness-initiated SMS; WhatsApp needs approved templates; US A2P needs 10DLC or toll-free registration
Calls on the iMessage number
Not supportedNo iMessage support
Not supportedNo iMessage support
Other channels
SMS
PartialSMS only in the API; outbound MMS not supported yet (media_urls reserved)
SupportedSMS and MMS in 180+ countries
RCS
BetaPrivate beta with limited access
SupportedRCS Business Messaging in supported regions
WhatsApp
Supported
Supported
Telegram
PartialVerify one-time passcodes only, through Telegram Gateway
Not supportedNot offered
Slack
Not listed
Not supported
Email
SupportedIncludes the SparkPost email platform
SupportedTwilio Email API and Twilio SendGrid
Phone calls
SupportedVoice over SIP trunks, with call sequences
SupportedProgrammable Voice and Elastic SIP Trunking
Apple Messages for Business
Supported
BetaPrivate beta; brands request access
Unified channel API
PartialOne REST API and SDK, but each channel has its own send endpoint and payload
SupportedMessaging API covers SMS, MMS, RCS, WhatsApp and Messenger; email is a separate API
Developer tools
REST API
Supported
Supported
TypeScript SDK
Supported@messagebird/sdk on npm
Supportedtwilio-node, with TypeScript types
Python SDK
Supportedmessagebird-sdk on PyPI
Supported
Other SDKs
SupportedGo and PHP; Swift and Kotlin clients for Realtime only
SupportedC#/.NET, Java, PHP, Ruby and Go
CLI
Supportedbird CLI with JSON output, also runs the MCP server locally
SupportedTwilio CLI (twilio-cli)
Webhooks
Supported
Supported
Signed webhooks
SupportedStandard Webhooks, HMAC-SHA256
SupportedX-Twilio-Signature header, HMAC-SHA1 with the account auth token
MCP server
SupportedHosted at mcp.bird.com with OAuth, or local over stdio
BetaHosted docs MCP (public beta, read-only); Twilio Alpha MCP exposes the APIs
Open source
Not supportedClosed platform; SDKs, n8n node and agent skills are MIT-licensed
Not supportedClosed platform; SDKs, CLI and Agent Connect are MIT-licensed
Self-hosting
PartialOnly the PowerMTA email software is licensed for your own servers
Not listed
Local testing
PartialSimulated SMS destinations and an email sandbox, no handset needed; SMS tests are billed
SupportedConsole Virtual Phone simulates a handset for SMS; Dev Phone for SMS and calls
Custom channel providers
Not listed
SupportedFlex takes custom chat clients and channel types; BYOC plugs your own carrier into Voice
Event replay
SupportedReplay API for failed deliveries from a 3-day attempt log; 8 retries over about 27.5 hours
PartialEvent Streams retries up to 4 hours; webhook retries via connection overrides; no replay API
OpenTelemetry
Not listed
Not listed
No-code integrations
SupportedZapier app and verified n8n node; Make listed as coming soon
SupportedZapier, per Twilio's own tutorial; Studio is Twilio's own visual builder
CRM integrations
SupportedAttio app; HubSpot and Salesforce connectors on the Engagement Platform
SupportedTwilio for Salesforce and Flex-Salesforce integration
Built for AI agents
Agent framework
PartialAI Employees builder on the Engagement Platform (app.bird.com) only
SupportedTwilio Agent Connect SDK with Conversation Orchestrator and Memory
Agent framework integrations
PartialRoutes inbound messages to Claude Managed Agents and Grok Bot; no Vercel AI SDK, LangChain or Mastra
SupportedAgent Connect connectors for AWS Strands, Bedrock AgentCore, Microsoft Agent Framework, Google ADK
Streaming replies
Not listedNo edit or streaming API for SMS, WhatsApp or Apple Messages found; Realtime pub/sub serves your own app
PartialVoice only: ConversationRelay speaks LLM text tokens as they stream; SMS update only redacts
Agent group chats
PartialWhatsApp groups API: create groups, share invite links, send and receive group messages
PartialConversations (classic) group MMS on US/Canada numbers, which an agent number can join
Human handoff
SupportedFree shared Inbox; Apple Messages and WhatsApp guides cover AI to human handoff
SupportedAI agents hand off to human agents in Flex with context
Audit logs
SupportedConfiguration and security changes, not message activity
SupportedMonitor Events API; 30 days free, 13 months on paid editions
Message history API
SupportedList endpoints for SMS, WhatsApp, email and Apple Messages conversations
SupportedList Message resources; Conversation Orchestrator lists conversations
Plans and compliance
Free plan
SupportedFree email tier of 1,000 emails a month and free shared Inbox; SMS and WhatsApp are paid
Partial30-day trial, no card: 100 SMS, 3,000 emails, 75 voice minutes, 5 verified recipients
Public pricing
Supported
Supported
No per-message fees
Not supportedBilled per message or segment from a prepaid balance
Not supportedBilled per SMS segment, plus carrier fees
Uptime SLA
Not supportedNo public SLA; terms exclude downtime liability unless an Order Form says otherwise
Supported99.95% monthly API availability; 99.99% with Enterprise Edition; betas excluded
Isolated infrastructure
PartialDedicated email IPs and IP pools only
Not listed
SOC 2 Type II
PartialTrust Center lists a SOC 2 Type I report (Sept 30, 2026); site pages say Type 2
Supported
GDPR
SupportedDPA and subprocessor list published
SupportedData Protection Addendum covers GDPR

Checked on each provider's own site and docs on 2026-10-25. “Not listed” means the provider does not mention it.

Pricing

Bird

Pay as you go from a shared prepaid balance, priced per message or segment by channel and destination, with optional monthly plans that fund the balance.

Pricing model: per message, prepaid balance

Source

Twilio

Pay as you go per message segment, plus carrier fees and monthly number rental, with volume discounts.

Pricing model: per message

Source

Which should you choose?

Choose Bird if you need Telegram, self-hosting and isolated infrastructure.

Choose Twilio if you need line pooling, custom channel providers, streaming replies and uptime SLA.

Frequently asked questions