Infobip vs LoopMessage

Infobip supports 35 of the 77 features compared here, and LoopMessage supports 53.

Feature comparison

Feature	Infobip	LoopMessage
iMessage messaging
iMessage	Not supportedNo iMessage support	Supported
Group chats	Not supported	SupportedSend and receive in iMessage groups; not available in the sandbox.
Group management	Not supported	SupportedCreate groups (needs the Init conversations add-on) and add or remove members.
Group name and photo	Not supported	SupportedSet group name (32 characters max) and photo with PATCH.
Mentions	Not supported	Not listed
Tapbacks	Not supported	SupportedSix tapbacks or any emoji; inbound reactions arrive as message_reaction webhooks.
Threaded replies	Not supported	Supportedreply_to_id on send; inbound webhooks carry a thread object.
Typing indicators	Not supported	SupportedUp to 60 seconds; fails if the chat had no two-way activity in the last 5 minutes.
Read receipts	Not supported	PartialYou can mark chats read; no read event is documented for your outbound messages.
Edit and unsend	Not supported	SupportedEdit within 15 minutes, unsend within 2 minutes of sending.
Message effects	Not supported	Supported13 bubble and screen effects via the effect field.
Animated text effects	Not supported	SupportedMarkup for shake, nod, explode, ripple, bloom and jitter.
Stickers	Not supported	PartialInbound messages can have type sticker; sending stickers is not documented.
Formatted text	Not supported	SupportedBold, italic, underline, strikethrough and text sizes in iMessage.
Attachments	Not supported	SupportedUp to 10 public HTTPS file URLs per message.
Live Photos	Not supported	Not listed
Rich link previews	Not supported	SupportedLinks get rich previews by default; preview: false sends plain text.
Voice messages	Not supported	SupportedSend audio files as voice messages; inbound audio is transcribed.
Contact cards	Not supported	Supportedcontact_file adds a vCard to the message.
Polls	Not supported	Not listedA helpdesk article lists polls among features, but no poll API is documented.
Chat backgrounds	Not supported	Not listed
Location sharing	Not supported	PartialInbound messages can have type location; sending a location is not documented.
iMessage apps	Not supported	Not listed
Live app cards	Not supported	Not listed
Sender name and photo	Not supported	Not listedDocs suggest sending a vCard so recipients see your name and photo.
FaceTime calls	Not supported	Not supportedFaceTime API is in progress on the roadmap; today only an inbound FaceTime call webhook.
Delivery status	Not supported	Supportedmessage_delivered and message_failed webhooks, plus a status lookup by ID.
iMessage availability check	Not supported	PartialThrough LoopLookup, a separate LoopMessage service.
Focus and Notify Anyway	Not supported	Not listed
Numbers and delivery
Managed lines	Not supportedNo iMessage support	SupportedDedicated senders run on hardware LoopMessage rents to you.
Dedicated numbers	SupportedLong numbers, toll-free and short codes in 150+ countries	SupportedPhone number option is +$15/mo per dedicated sender; email senders also offered.
Shared numbers	PartialShared test senders only in the free trial, sending to your verified number	SupportedShared senders for AI assistant use from $20/mo; free sandbox for testing.
Bring your own number	PartialBYOC for voice over SIP trunks; SMS numbers have to be imported	PartialYou can port a US number in; your own Apple IDs are not accepted.
Line pooling	Not listed	SupportedSender pools balance new contacts across senders and match replies to the right one.
SMS fallback	Not supportedNo iMessage support; Messages API can fail over from RCS or WhatsApp to SMS	SupportedPaid add-on, +$15/mo per dedicated sender; included on shared plans.
RCS fallback	Not supportedNo iMessage support	SupportedSame add-on uses RCS instead of SMS when the device supports it.
Outbound-first messaging	SupportedBusiness-initiated SMS; WhatsApp needs approved templates	PartialInit conversations add-on (+$30/mo), warm-up and recent opt-in required; no cold messaging.
Calls on the iMessage number	Not supportedNo iMessage support	PartialInbound cell calls to the sender number are forwarded (add-on); no outbound calls.
Other channels
SMS	Supported	SupportedSet channel to sms; needs the SMS/RCS add-on.
RCS	Supported	SupportedSet channel to rcs; needs the SMS/RCS add-on.
WhatsApp	Supported	SupportedAdd-on, +$10/mo, on the same phone number and API.
Telegram	PartialOnly through Answers chatbots and Conversations; no Telegram channel API	Not supportedPlanned on the roadmap, not available yet.
Slack	Not listed	Not listed
Email	Supported	Not listed
Phone calls	SupportedVoice API, IVR, SIP trunking and WebRTC	PartialInbound cell calls are forwarded to a number you choose (add-on); no call API.
Apple Messages for Business	Supported	Not supportedNot offered; the helpdesk contrasts LoopMessage with it.
Unified channel API	SupportedMessages API covers SMS, MMS, RCS, WhatsApp, Viber, AMB, Instagram, LINE, Messenger; not email	SupportediMessage, SMS, RCS and WhatsApp on one number and one API.
Developer tools
REST API	Supported	Supported
TypeScript SDK	PartialNode SDK lives in Infobip's community GitHub org and covers SMS, WhatsApp and email only	PartialNo own SDK; Twilio's SDKs work through the Twilio-compatible API.
Python SDK	Supported	PartialNo own SDK; docs show Twilio's Python SDK pointed at the Twilio-compatible API.
Other SDKs	SupportedJava, C#, PHP and Go API clients, plus iOS, Android, Flutter and React Native mobile SDKs	PartialNo own SDKs; Twilio's SDKs work through the Twilio-compatible API.
CLI	Not listedNo CLI found in the docs or on Infobip's GitHub	Not listed
Webhooks	SupportedInbound messages and delivery reports pushed to your endpoint	SupportedRetried up to 30 times over several hours.
Signed webhooks	SupportedOptional HMAC signature in X-Hub-Signature; Basic, OAuth and mTLS also supported	PartialYou set an authorization header and verify it; no HMAC signature.
MCP server	SupportedRemote MCP servers per product (SMS, WhatsApp, RCS, Viber, voice, 2FA, docs); Provision MCP early access	PartialDocumentation-only MCP server; no access to your account or messages.
Open source	Not supportedClosed platform; API clients and the MCP server framework are MIT-licensed	PartialOnly the n8n node is MIT on GitHub; the platform is closed.
Self-hosting	Not listed	Not listed
Local testing	PartialWeb preview and simulator for agents and chatbots built in Infobip, not for your own code	Not listedThe sandbox needs a real iPhone or Mac to message it.
Custom channel providers	SupportedOpen Channel plugs any external messaging platform into Conversations and Inbox	Not listed
Event replay	PartialWebhooks retry 20 times over 41.5 hours, then events are lost; message logs keep 48 hours	PartialWebhook history API to fetch past events; no replay call.
OpenTelemetry	Not listed	Not listed
No-code integrations	SupportedZapier integration; n8n nodes on Infobip's GitHub; Microsoft Power Automate	Supportedn8n, Zapier, Pipedream, HighLevel and LeadConnector.
CRM integrations	SupportedHubSpot, Salesforce, Dynamics 365, Zoho and SugarCRM integrations	SupportedHighLevel CRM and LeadConnector; no HubSpot or Salesforce found.
Built for AI agents
Agent framework	SupportedAgentOS AI Agents: LLM agents with tools, MCP, orchestration and a test Quality center	Not listed
Agent framework integrations	SupportedOfficial examples for OpenAI Agents SDK, LangGraph, Semantic Kernel, Spring AI; Bot Framework adapter	Not listed
Streaming replies	BetaVoice only, early access: realtime speech-to-speech AI agents on calls; no text streaming found	Not listed
Agent group chats	PartialGroup MMS on US 10DLC numbers makes multi-person threads; AgentOS subagents are internal only	Not listed
Human handoff	SupportedAI agents and chatbots hand off to human agents in Conversations	PartialPeople can reply from Slack, email or the embedded inbox; no agent handoff controls.
Audit logs	SupportedWeb interface user activity, searchable and exportable by API	PartialMessage, webhook and API request history kept; no account audit log found.
Message history API	SupportedConversations API lists thread messages; channel log APIs keep 48 hours	SupportedPaginated history per contact, filterable by date, direction and type.
Plans and compliance
Free plan	Partial60-day free trial, no card, up to 100 messages per channel to your verified number	SupportedSandbox with 5 contacts; free shared plan for schools and non-profits.
Public pricing	SupportedIndicative rates by country and channel	Supported
No per-message fees	Not supportedBilled per message	SupportedUnlimited messages; plans cap unique active contacts per day.
Uptime SLA	Not listedNo SLA figure in the public terms, which promise reasonable skill and care	Not supportedHelpdesk says LoopMessage does not provide SLAs or contracts.
Isolated infrastructure	Not listed	SupportedA dedicated sender's number and server are allocated to you alone.
SOC 2 Type II	Supported	Not supportedHelpdesk says LoopMessage has not been through a SOC 2 audit.
GDPR	SupportedDPA covers GDPR and UK GDPR, with EU standard contractual clauses	SupportedHelpdesk says data is stored following GDPR.

Checked on each provider's own site and docs on 2026-10-25. “Not listed” means the provider does not mention it.

Pricing

Which should you choose?

Choose Infobip if you need Telegram, email, Apple Messages for Business and local testing.

Choose LoopMessage if you need iMessage, group chats, group management and group name and photo.

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