LivePerson

Overview

LivePerson sells the Conversational Cloud, an enterprise platform where bots and human agents handle messaging and voice. Its plans include web, app, SMS, email, WhatsApp, Apple Messages for Business, Messenger, Instagram, Google RCS, KakaoTalk, LINE, Viber and WeChat. Its site says SoundHound AI has acquired LivePerson.

Key features

• Apple Messages templates for list pickers, time pickers, forms, rich links, Apple Pay, authentication and custom interactive messages, plus an Apple Messages SDK
• RCS templates with cards and carousels
• SMS with click-to-message entry points from web pages and ads
• Conversation Builder bots, Conversation Assist and routing
• Connect to Messaging, which moves voice calls to messaging
• Analytics Studio and data APIs

Pricing

Bronze, Silver and Gold plans are quoted on request. Proactive SMS is billed at the SMS provider's list rate, and gateway and phone number costs are extra, through your own gateway or LivePerson's.

How it compares to Linq

Apple Messages for Business is Apple's business chat channel in the Messages app, not iMessage from a phone number: customers chat with a verified brand and usually start the conversation. Linq sends iMessage, RCS and SMS from real phone numbers through an API, for a flat fee from $260 a month. LivePerson quotes enterprise plans and passes SMS carrier costs through.

Best for

Large brands running AI-assisted customer care on Apple Messages, RCS and SMS.

Sources

• liveperson.com/pricing
• developers.liveperson.com/apple-messages-for-business-templates-introduction.html
• developers.liveperson.com/rcs-for-business-messaging-templates-introduction.html
• developers.liveperson.com/sms-with-conversational-cloud-appendix.html