mluvii

Overview

mluvii is a customer care platform with a website and docs in Czech and English. Operators handle web chat, video calls, callback requests, email, IP telephony and messaging apps (Facebook Messenger, WhatsApp, Apple Messages for Business and VKontakte) in one interface. Enterprise adds private cloud and on-premise deployment.

Key features

• Apple Messages for Business sessions with text, files, Hero Cards, templates and tags, and transfer to other operators
• Operators can resume a closed Apple session with no time limit after the customer agrees to messaging
• Website widget button that opens an Apple Messages chat
• WhatsApp with template-message campaigns, plus Facebook Messenger and VKontakte
• Video calls, co-browsing and outbound phone campaigns
• Public REST API, webhooks, a widget API and chatbots through an API or Microsoft Bot Framework
• ISO/IEC 27001 certification

Pricing

Three licenses: Lite (1 to 20 operators), Profi (20 to 50) and Enterprise (50 or more). Apple Messages for Business needs Profi or Enterprise plus an initial fee. The website price list showed a site error when checked.

How it compares to Linq

mluvii offers Apple Messages for Business, not iMessage from a phone number. Its docs say only the customer can start the conversation and the business does not see the customer's phone number. mluvii does not list SMS. Linq sends iMessage, RCS and SMS from real phone numbers through a developer API for a flat fee from $260 a month.

Best for

Customer care teams in Central Europe that want chat, video and messaging apps in one operator console.

Sources

• mluvii.com/en
• docs.mluvii.com/llms.txt
• docs.mluvii.com/en/license-types.md
• docs.mluvii.com/en/for-operators/client-interaction/apple-messages-for-business.md
• docs.mluvii.com/en/for-administrators/tenant-management/settings/apple-messages-for-business.md
• docs.mluvii.com/en/for-administrators/tenant-management/settings/apple-messages-for-business/data-security-and-gdpr.md
• docs.mluvii.com/en/security.md