Webex Connect

Overview

Webex Connect is Cisco's enterprise communications platform, formerly IMImobile's imiconnect, whose name its docs still use. It offers APIs, SDKs, webhooks and a visual flow builder across more than 12 channels, and connects to Webex Contact Center for live agents. It is sold as an enterprise license and has no iMessage from phone numbers, though it supports Apple Messages for Business.

Key features

• SMS, MMS, RCS with capability lookup, WhatsApp, Messenger, email and voice
• Apple Messages for Business with list pickers, forms, iMessage apps and Apple Pay
• Visual flow builder with Webex AI Agent, Dialogflow and CRM nodes
• Escalation from bots to live agents in Webex Contact Center
• HMAC-signed webhooks, mTLS and Kafka data streams
• MCP tools for AI agents to send SMS and email
• Audit logs API, SSO and regional hosting on AWS or Azure

Pricing

Pricing is not published in the documentation and is quoted by Cisco. A free developer sandbox allows 10,000 SMS and WhatsApp API requests within 365 days, to up to five verified phone numbers.

How it compares to Linq

Linq sends iMessage, RCS and SMS from managed phone lines; Webex Connect has no phone-number iMessage but offers Apple Messages for Business, WhatsApp, email and voice. Linq publishes flat pricing from $260 a month; Webex Connect pricing is quoted. Linq's docs say its API does not place or answer calls, while Webex Connect has voice APIs and contact center handoff. Linq's marketing cites a 99.95% SLA; Cisco's Webex Connect SLA is 99.5% on Standard and 99.95% on Gold.

Best for

Large enterprises, especially Cisco and Webex Contact Center customers, that need many channels, Apple Messages for Business and live agent handoff under one contract.

Sources

• developers.webexconnect.io/reference/apioverview
• developers.webexconnect.io/reference/send-message-v2
• developers.webexconnect.io/reference/mcp-messaging-tools
• developers.webexconnect.io/reference/outbound-webhooks-api-ref
• developers.webexconnect.io/reference/capability-api
• developers.webexconnect.io/reference/apple-messages-for-business-apis
• developers.webexconnect.io/reference/sandbox-apis-overview
• developers.webexconnect.io/reference/user-audit-logs-api
• developers.webexconnect.io/reference/numbers-faqs
• developers.webexconnect.io/docs/overview-of-sdks
• help.webexconnect.io/docs/getting-started-with-sandbox
• help.webexconnect.io/docs/sandbox-faqs
• help.webexconnect.io/docs/ai-agent-node
• help.webexconnect.io/docs/wxcc-overview
• help.webexconnect.io/docs/data-streams
• help.webexconnect.io/docs/data-hosting
• help.webexconnect.io/docs/pre-built-integrations-introduction
• trustportal.cisco.com/c/dam/r/ctp/docs/corporate-policy/sla-slo/webex-connect-sla.pdf
• trustportal.cisco.com/c/dam/r/ctp/docs/transparency/cisco-webex-connect-offer-disclosure.pdf
• trustportal.cisco.com/c/dam/r/ctp/docs/hipaa/collaboration/cisco-webex-cpaas-hipaa-assessment-cloud-products.pdf
• cisco.com/c/en/us/about/trust-center/gdpr.html