Quiq

Overview

Quiq is an agentic AI platform for customer service. It runs AI agents, real-time assistants for human agents, voice AI and a digital contact center across messaging, voice and email. Apple Messages for Business is one of its channels, next to SMS, RCS Business Messaging, WhatsApp, Facebook Messenger, Instagram and web chat.

Key features

• Apple Messages for Business, reached from Safari, Maps, Search and Siri, with Apple Pay and rich media
• Two-way SMS, plus outbound SMS for reminders, order updates and alerts
• RCS Business Messaging with images, buttons, carousels and verified senders
• AI agents that escalate to human agents with context, all in one workspace
• Voice AI agents and email triage
• REST API and webhooks for custom chat and event notifications
• SOC 2 Type II, HIPAA, GDPR and CCPA compliance, with EU data center options

Pricing

Usage-based: Quiq bills for the conversations you use rather than per seat. Rates are quoted by sales. Professional managed services cost extra.

How it compares to Linq

Quiq offers Apple Messages for Business, not iMessage from a phone number: customers chat with a verified brand inside Apple's Messages app. Linq sends iMessage, RCS and SMS from real phone numbers through a developer API at a flat fee from $260 a month with no per-message fees, while Quiq bills per conversation and does not publish rates. Both report SOC 2 Type II; Quiq also lists HIPAA, which Linq does not mention.

Best for

Enterprise service teams that want AI agents answering on Apple Messages, SMS, RCS and WhatsApp, with handoff to staff.

Sources

• quiq.com/platform/channels/apple-messages
• quiq.com/platform/channels
• quiq.com/pricing
• quiq.com/platform/security
• developers.goquiq.com/docs/home