UIB

Overview

UIB (UIB Holdings Pte. Ltd., Singapore) sells communication APIs and a multi-channel console with AI agents for customer support, remarketing and commerce. Its site lists SMS, voice, WhatsApp, LINE, Messenger, Instagram DMs, TikTok, email and a video SDK, and says it has a strong presence in Singapore, Malaysia, parts of APAC and the UAE/MENA region. It also runs a reseller and white-label partner program.

Key features

• One API for messaging, voice and video across channels
• AI agents for chat and voice, with handoff to human agents
• Shared conversation history across channels in one console
• Broadcasting, a payment gateway, and CMS, commerce and CRM integrations depending on plan
• On-premise deployment as an option for enterprises

Pricing

Starter is $79 a month for 1,000 monthly active users, 3 accounts and up to 10 AI support agents. Professional is $199 a month for 5,000 monthly active users, 10 accounts and API modules. Enterprise is custom. Both paid plans have a 14-day free trial with no card.

How it compares to Linq

UIB does not offer iMessage or RCS. It bills by monthly active users, while Linq charges a flat fee from $260 a month with no per-message fees. UIB puts WhatsApp, LINE, Messenger, Instagram, TikTok and email in one console; Linq's WhatsApp is a separate beta API. Linq publishes API docs and SDKs; no public UIB API reference was found.

Best for

Businesses in Southeast Asia and the Middle East that want one inbox with AI agents across chat apps and SMS.

Sources

• uib.ai
• uib.ai/pricing
• uib.ai/communications-api
• uib.ai/multi-channel-communication-platform
• uib.ai/conversational-ai
• uib.ai/about-1