Yellow.ai

Overview

Yellow.ai is a conversational AI platform for building customer service AI agents for chat, voice and email. Its Nexus platform deploys agents to more than 35 channels, including Apple Business Chat (Apple Messages for Business), SMS, WhatsApp, RCS, Facebook Messenger, Instagram, Telegram and LINE, with an inbox for human agents.

Key features

• Apple Messages for Business, with Yellow.ai chosen as the messaging service provider in Apple Business Register
• SMS channels, including Twilio SMS, with guides for number types and SMS registration
• RCS templates, campaigns and notifications through the API
• WhatsApp Business, Messenger, Instagram, Telegram, LINE and Viber
• Voice AI agents, email agents and campaign management for outbound messages
• SOC 2, GDPR and ISO compliance listed on the Enterprise plan

Pricing

The Free plan includes one AI agent and 500 chat sessions a month, then $0.99 per resolution. Enterprise is priced by sales and adds unlimited agents and all channels.

How it compares to Linq

Yellow.ai offers Apple Messages for Business, not iMessage from a phone number: iPhone users chat with a verified brand that Apple has approved. Linq sends iMessage, RCS and SMS from real phone numbers through one API for a flat fee from $260 a month with no per-message fees, while Yellow.ai charges per resolution beyond the free allowance. Yellow.ai also builds voice agents, while Linq's API docs say its API does not place or answer calls.

Best for

Enterprises building AI customer service agents that need to run on Apple Messages, WhatsApp, SMS and voice from one builder.

Sources

• yellow.ai
• yellow.ai/pricing
• docs.yellow.ai/docs/nexus/channelConfiguration/abc
• docs.yellow.ai/docs/nexus/channelConfiguration/overview
• docs.yellow.ai/sitemap.xml