Zenvia

Overview

Zenvia, based in São Paulo with offices in Argentina and Mexico, sells Zenvia Customer Cloud, a multi-channel platform for marketing, sales and service with AI agents, plus APIs and channels for developers. It says more than 10,000 customers use it and that it has been ISO 27001 certified since 2022.

Key features

• One messaging API for SMS, RCS, WhatsApp, Messenger, Instagram and email, with an OpenAPI spec and Node.js and Java SDKs
• Webhooks through event subscriptions
• RCS Basic, rich notifications and 24-hour conversations, with a verified sender, carousels and SMS fallback
• Voice through Zenvia Voz
• AI agents, chatbots, campaigns and connectors for CRM and ecommerce tools

Pricing

Monthly software plans in Brazilian reais: Starter at R$0 (1 user), Specialist at R$600 (10 users) and Expert at R$1,800 (30 users). Each is combined with a channel package, from R$100 a month for up to 1,000 SMS or 182 WhatsApp messages in Brazil. Larger volumes are quoted.

How it compares to Linq

Zenvia has no iMessage. Both offer RCS with SMS fallback. Zenvia adds WhatsApp, Instagram, Messenger, email and voice, while Linq's WhatsApp is a separate beta API. Zenvia sells software plans plus message packages; Linq charges a flat fee from $260 a month with no per-message fees.

Best for

Companies in Brazil and Latin America that want RCS, SMS and WhatsApp campaigns and service in one platform.

Sources

• zenvia.com/canais/rcs
• zenvia.com/en
• zenvia.com/precos
• zenvia.com/devs
• zenvia.com/seguranca-da-informacao
• zenvia.github.io/zenvia-openapi-spec/v2
• github.com/zenvia/zenvia-openapi-spec
• github.com/zenvia