CM.com

Overview

CM.com is a Dutch communications platform (CPaaS) founded in 1999. Its Business Messaging API sends and receives SMS, RCS, WhatsApp, Viber, Apple Messages for Business, Facebook Messenger, Instagram, LINE, Telegram and app push through one endpoint. It also sells a Voice API, an Email Gateway API, HALO AI agents and an Agent Inbox. It does not send person-to-person iMessage.

Key features

• One API and message format across ten messaging channels, with SMS fallback for OTT channels
• Apple Messages for Business with list and time pickers, forms, OAuth and Apple Pay
• HALO no-code AI agents for voice and messaging, with handover to people in Agent Inbox
• Conversation History API and webhooks retried for up to 7 days
• SDKs for Node.js, Python, PHP, Java and .NET
• ISO 27001 certified, with data kept in Europe

Pricing

Channel subscriptions are listed at $58 a month (Go, 1 profile), $180 (Basic, 5 profiles) and $590 (Advanced, 15 profiles), with Pro on request. Usage is billed by monthly active users, conversations or messages, and SMS is billed per message at one price per country, quoted by sales. A Business Messaging trial lets you test the API without onboarding.

How it compares to Linq

CM.com has no person-to-person iMessage; Linq sends iMessage from real phone numbers with RCS and SMS fallback. CM.com offers Apple Messages for Business instead, where customers start chats from Apple apps. CM.com puts WhatsApp, Telegram, email and voice in the same platform, while Linq runs WhatsApp as a separate beta API. CM.com charges per message or conversation on top of a subscription; Linq charges a flat monthly fee with no per-message fees. CM.com publishes a 99.99% availability commitment for Business Messaging.

Best for

Companies, especially in Europe, that want one API for SMS, RCS, WhatsApp and Apple Messages for Business, with AI agents and a human inbox on top.

Sources

• cm.com/en-us
• cm.com/en-us/pricing
• cm.com/en-us/pricing/conversational-channels
• cm.com/en-us/pricing/sms
• cm.com/en-us/business-messaging-api
• cm.com/en-us/halo
• cm.com/en-us/agent-inbox
• cm.com/en-us/integrations
• cm.com/trust-center
• cm.com/en-gb/app/legal/connect-engage/service-level-agreement
• cm.com/en-gb/app/legal/connect-engage/data-processing-addendum-dpa
• developers.cm.com/messaging/docs/introduction
• developers.cm.com/messaging/docs/integration
• developers.cm.com/messaging/docs/rcs
• developers.cm.com/messaging/docs/apple-messages-for-business
• developers.cm.com/messaging/docs/telegram
• developers.cm.com/messaging/docs/incoming-messages
• developers.cm.com/messaging/docs/incoming-status-report
• developers.cm.com/messaging/docs/webhook-verification
• developers.cm.com/messaging/docs/email-introduction
• cm.com/voice/voice-api
• developers.cm.com/voice/docs/introduction
• developers.cm.com/voice/docs/requesting-phone-numbers-via-api
• developers.cm.com/central-services/docs/halo
• developers.cm.com/central-services/docs/conversation-history-api
• developers.cm.com/mobile-service-cloud/docs/channel-api
• github.com/cmdotcom