Talkdesk

Overview

Talkdesk is a cloud contact center platform. Its Digital Engagement product handles email, chat, SMS and social messaging next to voice, and the Talkdesk Social Messaging add-on brings in more channels, including WhatsApp, Facebook, Twitter and Apple Business Chat (now Apple Messages for Business).

Key features

• Apple Business Chat, WhatsApp and Facebook conversations through the Social Messaging add-on
• SMS in Digital Engagement, included in the Digital Essentials plan
• Autopilot, an agentic AI assistant for voice and digital channels, and Copilot for human agents
• Navigator AI routing, Studio routing flows and API access
• Voice engagement, a predictive dialer and Smart SMS for Salesforce contact lists
• Workforce and quality management

Pricing

Per user per month: Digital Essentials $85 (email, chat, SMS and social messaging), Voice Essentials $105, Elite $165 and Industry Experience Clouds $225. Talkdesk Express, for US and Canadian businesses under 50 employees, includes 25 licenses and $100 in free credit. Add-ons are priced by sales.

How it compares to Linq

Talkdesk offers Apple Messages for Business, not iMessage from a phone number: iPhone users chat with a verified brand in Apple's Messages app, while SMS reaches other phones. Talkdesk is priced per agent seat and runs voice calls, while Linq's API docs say its API does not place or answer calls. Linq sells a developer API for iMessage, RCS and SMS from real phone numbers at a flat fee from $260 a month.

Best for

Contact centers that want voice, SMS and Apple Messages for Business in one AI-assisted agent workspace.

Sources

• talkdesk.com/pricing
• talkdesk.com/pricing/plan-comparison