Thoughtly

Overview

Thoughtly is a voice AI platform for converting inbound leads in industries such as real estate, insurance, mortgage, healthcare and education. One agent works across voice, SMS, WhatsApp Business, email and iMessage. iMessage is not native: it runs through a Linq account you connect, and those numbers are messaging-only. A customer success team builds and tunes each customer's agents.

Key features

• AI voice calls in and out, with SMS follow-up when a lead does not answer
• Two-way SMS on numbers bought through Thoughtly or imported from your own Twilio account
• WhatsApp Business conversations, with templates outside the service window
• Consent, suppression lists, opt-out handling and per-channel quiet hours
• Two-way CRM sync with HubSpot, Salesforce and Zoho, plus a REST API and webhooks
• MCP server for querying call, SMS and email transcripts
• SOC 2 Type II, HIPAA and GDPR listed

Pricing

Three plans, Flex, Scale and Enterprise, all quoted through sales. Every plan includes voice, SMS and email, with SMS listed as unlimited.

How it compares to Linq

Thoughtly's iMessage runs on a Linq account, so it sits on top of Linq rather than replacing it; without Linq it offers SMS, WhatsApp and email but no iMessage. Thoughtly has no RCS. Thoughtly's agents place and answer phone calls, which Linq's API does not. Linq publishes Pro pricing from $260 a month; Thoughtly quotes every plan. Both report SOC 2 Type II.

Best for

Revenue teams in regulated industries that want an agent to call, text and email every inbound lead.

Sources

• thoughtly.com
• thoughtly.com/llms.txt
• thoughtly.com/pricing
• docs.thoughtly.com/llms.txt
• docs.thoughtly.com/platform/omnichannel.md
• docs.thoughtly.com/integrations/communication/imessage-linq.md
• docs.thoughtly.com/integrations/communication/whatsapp-business.md
• docs.thoughtly.com/integrations/developer/mcp.md
• docs.thoughtly.com/promptbooks/sending-mid-call-text-messages.md
• docs.thoughtly.com/phone-number/configuration.md